Organizations with effective business communication tend to be more profitable and have higher employee retention rates. However, communication problems are prevalent. In fact, 60% of business professionals face a crisis due to communication issues. Several factors contribute to business communication going wrong; it is important to solve these problems and prevent further communication issues. Below we discuss what to do in the event communication goes wrong.

Realize What Went Wrong

The first step into fixing the problem is identifying what went wrong in your communication. There are four main types of business communication (upward, downward, lateral, and external). Each type of communication has its strategies for fixing it, so you must know what type of communication went wrong and understand what went wrong within that type of communication. 

Act, Don’t React

After you realize where you went wrong, you do not want to respond immediately without any form of solution. It is important not to wait too long to deliver your message when it is a difficult conversation or an urgent issue. Address the problem promptly, but be prepared to act and not react.

Make Meetings Count

There are plenty of options on how to act when communication goes wrong. Holding a meeting to address or clarify any communication errors can be beneficial. Often, our tone is not as easily perceived through words on a screen. To prevent future communication issues, make meetings count. If you have any information to share that is important and difficult to share, take advantage of these settings.

Create Communication Standards

To prevent further communication errors, set standards for business communication. For example, if you do not want vital communication to be missed, develop a specific channel for urgent communication.

Consult a Business Coach

A business coach can be beneficial in determining either what went wrong or how to fix your business communication issues in a more specific way. A business coach specializes in helping their clients strategize solutions for profitable outcomes. Thus, a business coach can help you resolve this communication problem and prevent future issues from occurring.

--

If you are experiencing any business communication problems, contact me today. I am an experienced business coach that can help you develop a strategy to overcome your business communication issues.