For business leaders, problems with productivity often occur, which can result in lost revenue and sales, missed deadlines, and even an increase in employee turnover. Being productive doesn’t simply mean producing the right amount of product within the appropriate time frame. Instead, a productive business focuses on multiple variables, such as providing the best service possible to customers, leading employees towards success, and satisfying customers. So is your business productive?

To assess your company’s productivity, we will take a look into the 3 factors that determine productivity:

Customer Service

There will always be competition, so it’s essential to keep your customers satisfied and their attention on you instead of your other competitors. Poor productivity can negatively impact the quality of your work, slow down service, and cause high levels of stress amongst your employees. It can affect your customers’ perception of the service or product when this happens. 

Suppose your team only focuses on getting a service or product done in the quickest time possible. In that case, they are not being as productive as they should be because they cannot focus on the effort and service customers expect. A productive business will ask for customer feedback when appropriate and implement some of those thoughts so that the customers know the company is listening. This type of productivity keeps customers coming back again and again.

Employee Success

It’s no secret that good productivity stems from employees’ work ethic, communication, and overall success in their environment. Giving your employees the proper training and tools to excel can significantly improve your productivity. However, when messages aren’t delivered effectively, or there is a mismatch in messaging applications, employee miscommunication can occur, which lowers productivity. It is essential to choose the right tools to optimize communication so that a productivity issue would not arise from missed opportunities for effective collaboration and communication.

Organizations that integrate communication platforms experience up to 51% increased productivity, meaning they are using one central platform to communicate while also combining their other apps into that communication platform. Training your employees to collaborate effectively, deliver messages, and not scatter their resources while providing the proper tools will help promote employee success leading to good business productivity.

Time Management

Successful planning, elimination of wasted time, and effective time management help every business get things done in the most efficient time possible. Planning is one of the most critical time management factors because it sets the tone for what you have to get done and helps you allocate your time accordingly. If you spend 10-12 minutes planning your day, you’ll end up saving up to 2 hours that would have gone to waste. Most tasks take twice as long as we think; that’s why productive businesses ensure they’re not underestimating how long a task would take by using specific measuring systems to verify the work can be completed with enough time. Additionally, 67% of workers say excessive meetings can hinder their best work from being completed. A productive business would review areas to eliminate wasted time to allocate that time to more crucial tasks. 

Want a more in-depth look into whether your business is productive from an expert’s eyes? At ActionCOACH Houston Inner Loop, we can help you evaluate and assess your productivity level and where some problems in productivity could be occurring. Contact us today, so we can help you optimize your company’s productivity.